Comfort. Care. Compassion.

Testimonials

Thank you for the loving care you provided to our dear mother, Ingrid H, over the last five years.

Normanna is a special place that provides a loving environment for each and every resident.  A special thank you to staff of Sorheim who worked so hard to make Ingrid’s last days so comfortable and peaceful.

Sandra and Gary S

Good Morning Ruben ,

I wanted to write to you in regards to your facility at  Normanna Care Home .

My Mother passed away last month on March 4 th . She was a resident at Normanna for 14 months . It was so re-assuring to myself and my Sisters that she was in such great care by the staff that looked after Mom . The level of professionalism and great energy and patience that’s given on a daily basis always gave me such confidence that Mom was being so well looked after . Going to visit Mom it was always such a pleasure to see the friendly staff and other Residents .

The day of Mom passing was a hard day for us , I will never forget the respect and dignity that was shown by staff that were going off their shifts and coming by to wish Mom well .

It clearly shows what a close family Normanna has for their Residents.  Virginia , the Activities Coordinator was so amazing to Mom , reading to her , playing music, comforting her in her last hour of life . I have such gratitude for Virginia , she made me at ease to embrace death and showed it to be peaceful rather than sad . The amount of dignity and respect Virginia showed to our Mother and to myself cannot  go with-out being recognized .

It’s my understanding there will be a Celebration of Life on April 25 th at Normanna  , myself and one of my Sisters will be attending . We look forward to meeting you.

Thank-you.

Brian C

Thank you for the opportunity to meet with the care staff to discuss my mother’s care in the past year.  Overall I am very happy that my mother is receiving such great care.  Please also pass on my appreciation to the dietary/kitchen staff for providing quality and healthy meals and snacks.  As an adult child of a parent with dementia, your program does an amazing job.  Thank you very much.

Francis B

I had a mobile denturist come in for my father and she was very complimentary saying how clean and well maintained the facility is.  I agree with her.  Also, my father has been in Nordheim since November 2015.  He is well taken care of and I think the staff have Hearts of Gold.  Thank you for all you do.

Tracey R

In my opinion, Normanna is one of the best care facilities in Canada!  Betty J has been a resident since September, 2015. When she moved in, every effort was made to help her feel at home.  At first, Betty J was anxious but the staff tackled each difficulty with a plan of action.  As a result, Betty J is now settled and happy.  I visit her on a daily basis and she always seems contented, and never minds when I leave.  The care teams at Ostheim are to be commended.  I visit in the mornings and I must especially commend Roma on her dedication to the residents in her care.

Susan P

Dear Normanna Staff,

Words cannot describe how much I appreciate the care and attention you showed my mother during her time at Normanna.  You consistently displayed warmth and professionalism in all your dealings with her and when discussing her care plan.  She could not have received better treatment in any other facility than what you all provided.  Thank you!

Penny D

To all the staff of Solheim Ward at Normanna,

We cannot thank you enough for all the care you have given our father over the past few years.  We certainly felt that you all looked after and treated him well.  Thank you all so much!

 

Claire T

I would like to offer a heartfelt thank you to the nurses and care staff at the Ostheim pavilion of the Normanna Care Home.  My father was in your care for 14 months and during that time, he was treated with exceptional kindness and patience.  Your care givers took the time to understand his personality and his preferences.

Elaine E

Our Mission

Normanna provides quality residential healthcare services that reflect the values of trust, respect, caring and diversity.

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Contact Information

7725 4th Street
Burnaby, BC
V3N 5B6
Main Line:
604-522-5812
Main Fax:
604-522-5803
Nurse Fax:
604-522-5892
Office Hours:
8:30am to 4:30pm
Closed:
Between 10:30am - 11:00am & 1:30pm - 2:00pm
Monday - Friday | All Statuary Holidays
The Accreditation Logo
Normanna is one of a few care facilities in Canada to have earned Accreditation with Exemplary Standing from Accreditation Canada for 2014 - 2018. Accreditation Canada certifies that Normanna and its contractors meet the national standards of quality for health services set by the Council.