Comfort. Care. Compassion.

Your Move-In Day

On your first day, Normanna’s Team will complete the following activities to support your transition to your new home:

Meet & Greet With the Receptionist Includes:

  • Welcome you and any family members
  • Notify your nurse of your arrival
  • Extend an invitation to your family members to join you for lunch
  • Review the payment procedure and discuss optional extra services with you or your family member
  • Provide you with a copy of our handbook – To download, please click here
  • Familiarize you with our Information Board and “We Welcome Your Comments” process
  • Provide you and your family members with contact information

Meet & Greet With One of Your Nurses Includes:

  • Introduce you to a Care Aide
  • Provide you with keys to your new room
  • Discuss your daily routine at home
  • Begin a personal health assessment to ensure your health and care needs will be addressed

Meet & Greet With One of Your Care Aides Includes:

  • Welcome to you and your family members
  • Help you become familiar with your room
  • Discuss the laundry procedure and send your clothing to laundry for labeling
  • Show you how to use the nurse call system
  • Help you become acquainted with your new living area
  • Introduce you to a buddy resident
  • Label any of your equipment such as a walker or wheelchair
  • Label your eyeglasses
  • Take your weight and height
  • Discuss your daily routines such as bed and wake up time, favourite meals etc.

Meet & Greet With One of Your Activity Aides Includes:

  • Review this handbook with you
  • Introduce you to our newspaper and mail process
  • Provide you with a monthly activity calendar
  • Take your photo

Book a Tour

Interested in Normanna? Book a tour by calling 604-522-5812

Our Mission

Normanna provides quality residential healthcare services that reflect the values of trust, respect, caring and diversity.


Contact Information ..

7725 4th Street
Burnaby, BC
V3N 5B6
Main Line:
Main Fax:
Nurse Fax:
Office Hours:
8:30am to 4:30pm
12noon – 1 pm
Monday - Friday | All Statuary Holidays
The Accreditation Logo
Normanna is one of a few care facilities in Canada to have earned Accreditation with Exemplary Standing from Accreditation Canada for 2014 - 2018. Accreditation Canada certifies that Normanna and its contractors meet the national standards of quality for health services set by the Council.