Comfort. Care. Compassion.

Your Move-In Day

On your first day, Normanna’s Team will complete the following activities to support your transition to your new home:

Meet & Greet With the Receptionist Includes:

  • Welcome you and any family members
  • Notify your nurse of your arrival
  • Extend an invitation to your family members to join you for lunch
  • Review the payment procedure and discuss optional extra services with you or your family member
  • Provide you with a copy of our handbook – To download, please click here
  • Familiarize you with our Information Board and “We Welcome Your Comments” process
  • Provide you and your family members with contact information

Meet & Greet With One of Your Nurses Includes:

  • Introduce you to a Care Aide
  • Provide you with keys to your new room
  • Discuss your daily routine at home
  • Begin a personal health assessment to ensure your health and care needs will be addressed

Meet & Greet With One of Your Care Aides Includes:

  • Welcome to you and your family members
  • Help you become familiar with your room
  • Discuss the laundry procedure and send your clothing to laundry for labeling
  • Show you how to use the nurse call system
  • Help you become acquainted with your new living area
  • Introduce you to a buddy resident
  • Label any of your equipment such as a walker or wheelchair
  • Label your eyeglasses
  • Take your weight and height
  • Discuss your daily routines such as bed and wake up time, favourite meals etc.

Meet & Greet With One of Your Activity Aides Includes:

  • Review this handbook with you
  • Introduce you to our newspaper and mail process
  • Provide you with a monthly activity calendar
  • Take your photo

Book a Tour

Interested in Normanna? Book a tour by calling 604-522-5812

Our Mission

Normanna provides quality residential healthcare services that reflect the values of trust, respect, caring and diversity.


Contact Information

7725 4th Street
Burnaby, BC
V3N 5B6
Main Line:
Main Fax:
Nurse Fax:
Office Hours:
8:30am to 4:30pm
Between 10:30am - 11:00am & 1:30pm - 2:00pm
Monday - Friday | All Statuary Holidays
The Accreditation Logo
Normanna is one of a few care facilities in Canada to have earned Accreditation with Exemplary Standing from Accreditation Canada for 2014 - 2018. Accreditation Canada certifies that Normanna and its contractors meet the national standards of quality for health services set by the Council.