Comfort. Care. Compassion.

inside-banner-about-us

Medical Care

Physician Services

Normanna maintains a facility agreement for the provision of physician care and services which are monitored by our Medical Coordinator.

Roles:

  • Medical care as per the facility agreement
  • Examinations
  • Communicate with you and your healthcare team
  • With your consent, keep your chosen family member / substitute decision maker informed of your health status or speak to your substitute decision maker to assist with treatment decisions
  • Participate in regular care reviews
  • Prescribe medications and treatments
  • Review the effectiveness of your treatments
  • Refer for diagnostic tests (Transfer to another facility will be required for certain tests and any x-rays. Transportation costs related to these tests are the responsibility of the resident/family.)
  • Referral to consultants and other services as required

Availability:
Your physician will make scheduled visits to Normanna and you can speak to your Nurse should you wish to have a visit.

If you prefer to maintain your current community physician he / she will be required to sign a facility agreement and commit to a regular visiting schedule. Please discuss this with the nurse.

Location:
Off Site

Care Coordinator

Roles:

  • Person who coordinates your care with the rest of the care team
  • Please feel free to speak to the Care Coordinator regarding any questions or concerns
  • We would also appreciate your feedback through “We Welcome Your Comments” – Forms are located in the Information Center at the main entrance

Availability:
Monday through Friday (except Statutory Holidays)
9:00 am - 5:00 pm

Location:
Office is located on the 2nd floor next to the elevators.

Contact Info:

  • Phone: 604-515-3333

Nurse

Roles:

  • Ensure the care and services we provide are based on your loved one’s assessed needs and delivered in alignment with their personal Care Plan
  • Primary nursing assignments are in place to ensure continuity of care. (i.e. staff are assigned in one neighborhood for the residents)

Availability:
24 Hours a Day

Location:
Sorheim Nursing Station

Contact Info:

  • Phone: 604-515-3335

Resident Care Aide

Roles:

  • Assist and support residents in all activities of daily living

Availability:
24 Hours a Day

Recreation

Roles:

  • Write an individualized Care Plan in collaboration with Nurses, Care Attendants and Families.
  • Ensure the individualized Recreation Care Plan is carried out.
  • Implement and lead programs/activities
  • Develop and post information about programs and activities. (Can be found on Family Information Board and reception)
  • Maintain engagement in current interests that are meaningful to your loved one.
  • Facilitate opportunities to try/attend new activities and develop new interests
  • Residents are invited, reminded and assisted to programs of their choice as per their individualized Recreation Care Plan.
  • Staffs encourage Residents to attend their designated Programs and Activities and respect each Resident when they make an informed autonomous choice whether they wish to attend or not.

Availability:
Monday through Friday (except Statutory Holidays)
9:00 am - 5:00 pm

Location:
2nd Floor Recreation Office

Contact Info:

  • Phone: 604–522-5812 ext 2229

Our Mission

Normanna provides quality residential healthcare services that reflect the values of trust, respect, caring and diversity.

Search

Contact Information

7725 4th Street
Burnaby, BC
V3N 5B6
Main Line:
604-522-5812
Main Fax:
604-522-5803
Nurse Fax:
604-522-5892
Office Hours:
9:00am to 5:00pm
Closed Between:
12:00pm - 1:00pm,
Monday - Friday
The Accreditation Logo
Normanna is one of a few care facilities in Canada to have earned Accreditation with Exemplary Standing from Accreditation Canada for 2014 - 2018. Accreditation Canada certifies that Normanna and its contractors meet the national standards of quality for health services set by the Council.