Comfort. Care. Compassion.

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Services

Medical Care

Physician Services

Normanna maintains a facility agreement for the provision of physician care and services which are monitored by our Medical Coordinator.

Roles:

  • Medical care as per the facility agreement
  • Examinations
  • Communicate with you and your healthcare team
  • With your consent, keep your chosen family member / substitute decision maker informed of your health status or speak to your substitute decision maker to assist with treatment decisions
  • Participate in regular care reviews
  • Prescribe medications and treatments
  • Review the effectiveness of your treatments
  • Refer for diagnostic tests (Transfer to another facility will be required for certain tests and any x-rays. Transportation costs related to these tests are the responsibility of the resident/family.)
  • Referral to consultants and other services as required

Availability:
Your physician will make scheduled visits to Normanna and you can speak to your Nurse should you wish to have a visit.

If you prefer to maintain your current community physician he / she will be required to sign a facility agreement and commit to a regular visiting schedule. Please discuss this with the nurse.

Location:
Off Site

Care Coordinator

Roles:

  • Person who coordinates your care with the rest of the care team
  • Please feel free to speak to the Care Coordinator regarding any questions or concerns
  • We would also appreciate your feedback through “We Welcome Your Comments” – Forms are located in the Information Center at the main entrance

Availability:
Monday through Friday (except Statutory Holidays)
9:00 am - 5:00 pm

Location:
Office is located on the 2nd floor next to the elevators.

Contact Info:

  • Phone: 604-515-3333

Nurse

Roles:

  • Ensure the care and services we provide are based on your loved one’s assessed needs and delivered in alignment with their personal Care Plan
  • Primary nursing assignments are in place to ensure continuity of care. (i.e. staff are assigned in one neighborhood for the residents)

Availability:
24 Hours a Day

Location:
Sorheim Nursing Station

Contact Info:

  • Phone: 604-515-3335

Resident Care Aide

Roles:

  • Assist and support residents in all activities of daily living

Availability:
24 Hours a Day

Recreation

Roles:

  • Write an individualized Care Plan in collaboration with Nurses, Care Attendants and Families.
  • Ensure the individualized Recreation Care Plan is carried out.
  • Implement and lead programs/activities
  • Develop and post information about programs and activities. (Can be found on Family Information Board and reception)
  • Maintain engagement in current interests that are meaningful to your loved one.
  • Facilitate opportunities to try/attend new activities and develop new interests
  • Residents are invited, reminded and assisted to programs of their choice as per their individualized Recreation Care Plan.
  • Staffs encourage Residents to attend their designated Programs and Activities and respect each Resident when they make an informed autonomous choice whether they wish to attend or not.

Availability:
Monday through Friday (except Statutory Holidays)
9:00 am - 5:00 pm

Location:
2nd Floor Recreation Office

Contact Info:

  • Phone: 604–522-5812 ext 2229

Mobile Professional Services

Dental Hygiene Services

Roles:

  • Dental hygiene assessment
  • Removal of stain, plaque & tartar from teeth and dentures
  • Fluoride varnish and desensitization treatments
  • Oral health education
  • Referral to appropriate health care professionals as required
  • Fees for services payable through Comfort Fund, cash or cheque when service received.

Availability:
On-site as required for privately scheduled visits
(Discuss requests for private visits with the Nurse)

Location:
Off Site

Dietitian

Roles:

  • Assesses the resident's nutritional needs and food preferences upon admission.
  • Completes a detailed nutritional care plan that is monitored, evaluated and reviewed as needed to ensure that individual dietary needs are met.
  • Participates in resident care planning, monthly medication reviews and care conferences.
  • Provides nutrition focused education and support to staff, residents/clients and families.
  • Conducts menu audits and makes recommendations to ensure that our seasonal menu meets regulated guidelines.
  • Ensures that standards for nutritional and dietary care are met or exceeded.

Availability:
Monday, Tuesday, Wednesday & Alternate Thursdays

Location:
Dietitian’s Office, Normanna 1st Floor

Contact Info:

  • Phone: 604-522-5812 ext. 2232

Foot Care Services

Roles:

  • Provide required foot care services (File and trimming nails and moisturizing)
  • Fees for private services payable through Comfort Fund, cash or cheque when service received.

Availability:
On-site every 6 weeks and as required for privately scheduled treatments
(Discuss requests for private treatments with the Nurse)

Music Therapy

Roles:

  • Develop and run music programs that reduce agitation and restlessness, increase alertness, decrease boredom, improve mood, exercise cognitive abilities, and have a positive effect on atmosphere.
  • Encourage and facilitate social interaction, reminiscing, movement, singing and the playing of instruments.
  • Provide age-appropriate repertoire played on guitar and piano.
  • Conduct group and 1 to 1 sessions.
  • Written contribution to care conferences.

Availability:
On-site Mondays Tuesdays and Fridays for residents participating in the music therapy program
(See reception to enroll. Participation fees apply)

Optometrist

Roles:

  • Complete eye exams, detection and diagnosis of eye diseases, eyeglasses
  • Fees for services payable through Comfort Fund, cash or cheque when service received.

Availability:
On-site as required for privately scheduled visits
(Discuss requests for private visits with the Nurse)

Pharmacy Services

Roles:

  • Dispense prescribed medications
  • Participate in resident annual medication reviews
  • Participate in resident care conferences

Availability:
Can be reached at location of pharmacy
See reception or the nurse for contact information

Physiotherapist

Roles:

  • Assess resident for required mobility aids, i.e. wheelchair, cane and walking program
  • Provide education for safe and effective use of required mobility aids
  • Available upon request for private one to one services
  • Fees for private services payable through Comfort Fund, cash or cheque when service received.

Availability:
On-site Mondays or as scheduled for private treatments
3 Hours per week
(Discuss requests for private treatments with the Nurse)

Rehabilitation Assistant

Roles:

  • Assist in carrying out Physiotherapist care recommendations such as exercises, walking etc.

Availability:
Scheduled determined by physiotherapist based on current requirements

Support Services

Dining and Meal Service

Meal Service for Family or Friends

  • One or two people may join a you for lunch or supper.
  • Meal tickets are required and must be purchased by 10:30 for lunch or 4:30 for supper
  • See the receptionist Monday to Friday or Nurse on weekends and statutory holidays.

Roles:

  • Provision of nutritionally balanced meals and snacks in alignment with Fraser Health Licensing Requirements.
  • Coordination of a four/five week menu cycle, which includes entree choices, and is adjusted seasonally.
  • Integration of resident input through meetings and consultation into menu planning.

Availability:
On-site Monday to Sunday

Breakfast - 8:30 am
Lunch - 12:15 pm
Supper - 5:15 pm

Housekeeping Services

Your family’s assistance is requested for the annual cleaning and the ongoing cleaning of valuables and ornaments in the room.

Roles:

  • Provision of routine cleaning services 7 days a week
  • Provision of in-depth cleaning semi-annually

Availability:
On-Site Monday to Sunday

Laundry Services

Laundry Services Requirements:

  • Clothes must be machine washable and correct size
  • Clothes are labeled by Normanna to ensure all items are accounted for.
  • If bringing new clothes, please hand them to staff for labeling.
  • —Should family prefer to do the laundry, the soiled clothes will be packed in a plastic bag and labelled “for washing”.
  • Dry cleaning, ironing and mending are the responsibility of the family.

Availability:
On-site Monday to Friday

Location:
Basement

Maintenance

Maintenance Services Requirements:

  • Costs of major repairs or parts required for personal equipment are the responsibility of the resident or family.

Roles:

  • Ensure Normanna is safe for residents, visitors and staff at all times
  • Ensure Normanna’s equipment is functional and continually maintained
  • Provision of minor repairs of personal resident equipment

Personal Resident Services

Cablevision Service

  • There is a hook-up for cablevision and digital boxes have been installed by Shaw with remotes in each room.
  • A cablevision charge is added to each month’s rent and you are responsible for any materials/connections required to set up the TV.
  • Family is responsible for calling the provider should they wish to add extra channels in the assigned room and any fee that goes with it.

Mail Service

  • Postage stamps can purchased at reception for personal outgoing mail
  • Residents may use the Normanna address to receive personal incoming mail

Newspaper Service

  • Resident/families are responsible for ordering, payment and cancellation of newspaper subscriptions
  • Ask the provider to label the newspaper with the resident’s name

Telephone Service

  • Resident telephone service must be arranged by the resident or family through Telus at 604-310-2255. There may be a connection fee.

Our Mission

Normanna provides quality residential healthcare services that reflect the values of trust, respect, caring and diversity.

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Contact Information

7725 4th Street
Burnaby, BC
V3N 5B6
Main Line:
604-522-5812
Main Fax:
604-522-5803
Nurse Fax:
604-522-5892
Office Hours:
9:00am to 5:00pm
Closed Between:
12:00pm - 1:00pm,
Monday - Friday
The Accreditation Logo
Normanna is one of a few care facilities in Canada to have earned Accreditation with Exemplary Standing from Accreditation Canada for 2014 - 2018. Accreditation Canada certifies that Normanna and its contractors meet the national standards of quality for health services set by the Council.