Comfort. Care. Compassion.


Medical Care

Physician Services

Normanna maintains a facility agreement for the provision of physician care and services which are monitored by our Medical Coordinator.


  • Medical care as per the facility agreement
  • Examinations
  • Communicate with you and your healthcare team
  • With your consent, keep your chosen family member / substitute decision maker informed of your health status or speak to your substitute decision maker to assist with treatment decisions
  • Participate in regular care reviews
  • Prescribe medications and treatments
  • Review the effectiveness of your treatments
  • Refer for diagnostic tests (Transfer to another facility will be required for certain tests and any x-rays. Transportation costs related to these tests are the responsibility of the resident/family.)
  • Referral to consultants and other services as required

Your physician will make scheduled visits to Normanna and you can speak to your Nurse should you wish to have a visit.

If you prefer to maintain your current community physician he / she will be required to sign a facility agreement and commit to a regular visiting schedule. Please discuss this with the nurse.

Off Site

Care Coordinator


  • Person who coordinates your care with the rest of the care team
  • Please feel free to speak to the Care Coordinator regarding any questions or concerns
  • We would also appreciate your feedback through “We Welcome Your Comments” – Forms are located in the Information Center at the main entrance

Monday through Friday (except Statutory Holidays)
9:00 am - 5:00 pm

Office is located on the 2nd floor next to the elevators.

Contact Info:

  • Phone: 604-515-3333



  • Ensure the care and services we provide are based on your loved one’s assessed needs and delivered in alignment with their personal Care Plan
  • Primary nursing assignments are in place to ensure continuity of care. (i.e. staff are assigned in one neighborhood for the residents)

24 Hours a Day

Sorheim Nursing Station

Contact Info:

  • Phone: 604-515-3335

Resident Care Aide


  • Assist and support residents in all activities of daily living

24 Hours a Day



  • Write an individualized Care Plan in collaboration with Nurses, Care Attendants and Families.
  • Ensure the individualized Recreation Care Plan is carried out.
  • Implement and lead programs/activities
  • Develop and post information about programs and activities. (Can be found on Family Information Board and reception)
  • Maintain engagement in current interests that are meaningful to your loved one.
  • Facilitate opportunities to try/attend new activities and develop new interests
  • Residents are invited, reminded and assisted to programs of their choice as per their individualized Recreation Care Plan.
  • Staffs encourage Residents to attend their designated Programs and Activities and respect each Resident when they make an informed autonomous choice whether they wish to attend or not.

Monday through Friday (except Statutory Holidays)
9:00 am - 5:00 pm

2nd Floor Recreation Office

Contact Info:

  • Phone: 604–522-5812 ext 2229

Mobile Professional Services

Dental Hygiene Services


  • Dental hygiene assessment
  • Removal of stain, plaque & tartar from teeth and dentures
  • Fluoride varnish and desensitization treatments
  • Oral health education
  • Referral to appropriate health care professionals as required
  • Fees for services payable through Comfort Fund, cash or cheque when service received.

On-site as required for privately scheduled visits
(Discuss requests for private visits with the Nurse)

Off Site



  • Assesses the resident's nutritional needs and food preferences upon admission.
  • Completes a detailed nutritional care plan that is monitored, evaluated and reviewed as needed to ensure that individual dietary needs are met.
  • Participates in resident care planning, monthly medication reviews and care conferences.
  • Provides nutrition focused education and support to staff, residents/clients and families.
  • Conducts menu audits and makes recommendations to ensure that our seasonal menu meets regulated guidelines.
  • Ensures that standards for nutritional and dietary care are met or exceeded.

Monday, Tuesday, Wednesday & Alternate Thursdays

Dietitian’s Office, Normanna 1st Floor

Contact Info:

  • Phone: 604-522-5812 ext. 2232

Foot Care Services


  • Provide required foot care services (File and trimming nails and moisturizing)
  • Fees for private services payable through Comfort Fund, cash or cheque when service received.

On-site every 6 weeks and as required for privately scheduled treatments
(Discuss requests for private treatments with the Nurse)

Music Therapy


  • Develop and run music programs that reduce agitation and restlessness, increase alertness, decrease boredom, improve mood, exercise cognitive abilities, and have a positive effect on atmosphere.
  • Encourage and facilitate social interaction, reminiscing, movement, singing and the playing of instruments.
  • Provide age-appropriate repertoire played on guitar and piano.
  • Conduct group and 1 to 1 sessions.
  • Written contribution to care conferences.

On-site Mondays Tuesdays and Fridays for residents participating in the music therapy program
(See reception to enroll. Participation fees apply)



  • Complete eye exams, detection and diagnosis of eye diseases, eyeglasses
  • Fees for services payable through Comfort Fund, cash or cheque when service received.

On-site as required for privately scheduled visits
(Discuss requests for private visits with the Nurse)

Pharmacy Services


  • Dispense prescribed medications
  • Participate in resident annual medication reviews
  • Participate in resident care conferences

Can be reached at location of pharmacy
See reception or the nurse for contact information



  • Assess resident for required mobility aids, i.e. wheelchair, cane and walking program
  • Provide education for safe and effective use of required mobility aids
  • Available upon request for private one to one services
  • Fees for private services payable through Comfort Fund, cash or cheque when service received.

On-site Mondays or as scheduled for private treatments
3 Hours per week
(Discuss requests for private treatments with the Nurse)

Rehabilitation Assistant


  • Assist in carrying out Physiotherapist care recommendations such as exercises, walking etc.

Scheduled determined by physiotherapist based on current requirements

Support Services

Dining and Meal Service

Meal Service for Family or Friends

  • One or two people may join a you for lunch or supper.
  • Meal tickets are required and must be purchased by 10:30 for lunch or 4:30 for supper
  • See the receptionist Monday to Friday or Nurse on weekends and statutory holidays.


  • Provision of nutritionally balanced meals and snacks in alignment with Fraser Health Licensing Requirements.
  • Coordination of a four/five week menu cycle, which includes entree choices, and is adjusted seasonally.
  • Integration of resident input through meetings and consultation into menu planning.

On-site Monday to Sunday

Breakfast - 8:30 am
Lunch - 12:15 pm
Supper - 5:15 pm

Housekeeping Services

Your family’s assistance is requested for the annual cleaning and the ongoing cleaning of valuables and ornaments in the room.


  • Provision of routine cleaning services 7 days a week
  • Provision of in-depth cleaning semi-annually

On-Site Monday to Sunday

Laundry Services

Laundry Services Requirements:

  • Clothes must be machine washable and correct size
  • Clothes are labeled by Normanna to ensure all items are accounted for.
  • If bringing new clothes, please hand them to staff for labeling.
  • —Should family prefer to do the laundry, the soiled clothes will be packed in a plastic bag and labelled “for washing”.
  • Dry cleaning, ironing and mending are the responsibility of the family.

On-site Monday to Friday



Maintenance Services Requirements:

  • Costs of major repairs or parts required for personal equipment are the responsibility of the resident or family.


  • Ensure Normanna is safe for residents, visitors and staff at all times
  • Ensure Normanna’s equipment is functional and continually maintained
  • Provision of minor repairs of personal resident equipment

Personal Resident Services

Cablevision Service

  • There is a hook-up for cablevision and digital boxes have been installed by Shaw with remotes in each room.
  • A cablevision charge is added to each month’s rent and you are responsible for any materials/connections required to set up the TV.
  • Family is responsible for calling the provider should they wish to add extra channels in the assigned room and any fee that goes with it.

Mail Service

  • Postage stamps can purchased at reception for personal outgoing mail
  • Residents may use the Normanna address to receive personal incoming mail

Newspaper Service

  • Resident/families are responsible for ordering, payment and cancellation of newspaper subscriptions
  • Ask the provider to label the newspaper with the resident’s name

Telephone Service

  • Resident telephone service must be arranged by the resident or family through Telus at 604-310-2255. There may be a connection fee.

Book a Tour

Interested in Normanna? Book a tour by calling 604-522-5812

Our Mission

Normanna provides quality residential healthcare services that reflect the values of trust, respect, caring and diversity.


Contact Information ..

7725 4th Street
Burnaby, BC
V3N 5B6
Main Line:
Main Fax:
Nurse Fax:
Office Hours:
8:30am to 4:30pm
12noon – 1 pm
Monday - Friday | All Statuary Holidays
The Accreditation Logo
Normanna is one of a few care facilities in Canada to have earned Accreditation with Exemplary Standing from Accreditation Canada for 2014 - 2018. Accreditation Canada certifies that Normanna and its contractors meet the national standards of quality for health services set by the Council.