Comfort. Care. Compassion.

Safety & Security

  • Monitored sprinkled fire system, monthly fire drills
  • Call bells in bedroom, bathrooms and common areas
  • Key pad entry at exterior doors and to the neighbourhood entry doors
  • Video surveillance at exits
  • In the event of a power outage an emergency generator supplies lighting and power outlets for your safety and security.
  • Smoking for residents is located in an outside gazebo in the courtyard. Visitors and staff are not allowed to smoke at Normanna.

Normanna is committed to a culture that values and promotes resident and staff safety.  As a member of our team we ask that the following be observed:

Alcohol Use

In order to minimize the risk of alcohol interacting with other medications, the use of alcohol must be ordered by the Physician. The alcohol will be securely kept in the Medication Room and will be dispensed by the Nurse.

Emergency Response

Fire Alarms and Automatic Doors: With the sounding of the fire alarm, the fire doors separating different areas of the building will automatically close. You and your visitors are requested to remain where you are and follow the directions of the staff during a drill or fire alarm.


Key Pads for Secured Areas: Keypads have been installed on all external doors for the security of residents and staff. An intercom is available for visitors who may not have the access code. Access codes are provided to family members on admission. The facility is secured from 11:15 p.m. to 6:00 a.m. Keypads will not be operative during this time. If you are visiting during this time, please use the Intercom at the front door or call the Nurse to be allowed entry.

Book a Tour

Interested in Normanna? Book a tour by calling 604-522-5812

Our Mission

Normanna provides quality residential healthcare services that reflect the values of trust, respect, caring and diversity.


Contact Information ..

7725 4th Street
Burnaby, BC
V3N 5B6
Main Line:
Main Fax:
Nurse Fax:
Office Hours:
8:30am to 4:30pm
12noon – 1 pm
Monday - Friday | All Statuary Holidays
The Accreditation Logo
Normanna is one of a few care facilities in Canada to have earned Accreditation with Exemplary Standing from Accreditation Canada for 2014 - 2018. Accreditation Canada certifies that Normanna and its contractors meet the national standards of quality for health services set by the Council.