Comfort. Care. Compassion.

Rules & Regulations


Residents able to smoke safely and independently will be allowed to smoke in the Gazebo.

Staff, volunteers, contractors and visitors are prohibited to smoke on organization owned premises.

Money, Valuables and Insurance

  • Personal items are not insured by the facility. This includes items such as hearing aids, dentures, watches, wheelchairs and eyeglasses.
  • The resident or their family must obtain insurance for precious items if they wish to do so.
  • Due to risk of loss please do not bring valuables such as expensive jewelry, family heirlooms or keep large sums of cash on your person or in your room

Personal Belongings:

Assistive Devices

  • You or your family are responsible for purchasing and maintaining required equipment such as wheelchair, walker, hip protectors and others.
  • Normanna provides education for you and/or your family members on the use of equipment as required.
  • Care Staff provide education for you on the safe and effective use of Calls Bells.


Personal Items Welcome

  • Pictures, ornaments
  • All electrical items Must be CSA approved and checked by Maintenance prior to use


  Personal Items Required – Chargeable

  • Walker
  • Cane
  • Wheelchair
  • Hip Protectors
  • Pull-ups
  • Other items used in daily care (i.e. oxygen)
  • Facial tissues
  • Toiletries (i.e. toothbrush, toothpaste, electric razor etc)



The clothing of each Resident is labeled with the Resident’s name and room number. This is done in a way that does not detract from the attractive appearance of the clothing and the Resident. Normanna provides labels and will label clothing.

Due to Fire Regulations the Following Items are Not Allowed:

  • Personal refrigerators
  • Air conditioners
  • Personal beds
  • Scooters
  • Small kitchen appliances


Hygiene Products:

We provide the incontinence products to meet your needs; however, if you prefer a different product, you are welcome to get your own.

Electric Wheelchairs:

Wheelchairs are permitted depending on the area in the dining rooms. There may be a restriction on how many electric wheelchairs we can accommodate at any given time.

Lost or Broken Articles

Repair or replacement of lost or broken articles are the responsibility of the

Resident/responsible person. Substitute decision maker

Perishable Foods

All perishables including candies and nuts must be stored in a sealed container, clearly

labelled with the residents name and, if necessary, properly refrigerated in the

Resident Kitchen.

Leave of Absence:

  • Please talk to the nurse if you wish to arrange a Leave of Absence for your loved one.
  • Residents cannot leave the facility alone via any transportation without a companion unless there is a doctor’s order.
  • —Residents leaving Normanna at any   time are required   to sign out   at the   care station.  Normanna is not responsible for residents while they are absent from the home.
  • Hospitalization: Residents who require acute hospital care are required to pay for their room at Normanna during their absence. The room will be held for a limited time.
  • Leave of Absence, other than hospital stay, is limited to 30 days within a calendar year.
  • Any Leaves of Absence over 30 days/year require prior approval from Fraser Health.
  • Absences other than acute illness are limited to 30 days in one calendar year upon approval. All Residents will be charged their room fee during these absences. 

Visiting Hours

Visitors are welcome 24 hours a day

  • 6:00 am – 11:00 pm – Code to Enter
  • 11:00 pm – 6:00 am – Buzz to Enter

Families, friends, children and well controlled pets are all welcome (***PET POLICY)


  • Use the hand sanitizer at the main door
  • Sign in and out at the front reception desk in the binder provided.


If you are discharged before the end of the month, a refund will be issued for the remaining days of the month.  The refund is held for 30 days after discharge date to cover any expenses that may have been incurred prior to discharge date but not timely charged to your account.

Estate Planning

Funeral Arrangements:

  • Family is expected to remove belongings within 24 hours of death or discharge.
  • If room is not emptied of belongings, staff will remove them and place in a secure room with a fee of $75 per day.

Funeral Arrangements/Organ Donation:

Staff require this information should we be unable to reach your substitute decision maker in the event of an unexpected death. If no funeral home has been pre-designated and we are unable to contact the family, First Memorial, Forest Lawn, or Personal Alternatives will be contacted. Please inform staff if you have registered for organ donation.

Book a Tour

Interested in Normanna? Book a tour by calling 604-522-5812

Our Mission

Normanna provides quality residential healthcare services that reflect the values of trust, respect, caring and diversity.


Contact Information ..

7725 4th Street
Burnaby, BC
V3N 5B6
Main Line:
Main Fax:
Nurse Fax:
Office Hours:
8:30am to 4:30pm
12noon – 1 pm
Monday - Friday | All Statuary Holidays
The Accreditation Logo
Normanna is one of a few care facilities in Canada to have earned Accreditation with Exemplary Standing from Accreditation Canada for 2014 - 2018. Accreditation Canada certifies that Normanna and its contractors meet the national standards of quality for health services set by the Council.