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Residents able to smoke safely and independently will be allowed to smoke in the Gazebo.
Staff, volunteers, contractors and visitors are prohibited to smoke on organization owned premises.
Money, Valuables and Insurance
Personal Items Welcome
Personal Items Required – Chargeable
The clothing of each Resident is labeled with the Resident’s name and room number. This is done in a way that does not detract from the attractive appearance of the clothing and the Resident. Normanna provides labels and will label clothing.
Due to Fire Regulations the Following Items are Not Allowed:
We provide the incontinence products to meet your needs; however, if you prefer a different product, you are welcome to get your own.
Wheelchairs are permitted depending on the area in the dining rooms. There may be a restriction on how many electric wheelchairs we can accommodate at any given time.
Lost or Broken Articles
Repair or replacement of lost or broken articles are the responsibility of the
Resident/responsible person. Substitute decision maker
All perishables including candies and nuts must be stored in a sealed container, clearly
labelled with the residents name and, if necessary, properly refrigerated in the
Visitors are welcome 24 hours a day
Families, friends, children and well controlled pets are all welcome (***PET POLICY)
If you are discharged before the end of the month, a refund will be issued for the remaining days of the month. The refund is held for 30 days after discharge date to cover any expenses that may have been incurred prior to discharge date but not timely charged to your account.
Funeral Arrangements/Organ Donation:
Staff require this information should we be unable to reach your substitute decision maker in the event of an unexpected death. If no funeral home has been pre-designated and we are unable to contact the family, First Memorial, Forest Lawn, or Personal Alternatives will be contacted. Please inform staff if you have registered for organ donation.
Interested in Normanna? Book a tour by calling 604-522-5812
Normanna provides quality residential healthcare services that reflect the values of trust, respect, caring and diversity.