Comfort. Care. Compassion.

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Resident and Family Participation

The Resident Council Meeting is held on the first Thursday of the month at 10:30 am in the Ostheim Dining Room.   A set agenda covers Resident Safety and Security, Environment, Support Services (Housekeeping, Laundry, Food), Care Services, Recreation and New Business. Meetings are taken and distributed and distributed to the Departments responsible. The Resident Council is comprised of residents elected at the first Resident General meeting of the year in March.

Family Council – The Family Council meet monthly alternating times 2:30 pm one month and 6:30 pm the next.  This allows for participants to attend if they working in the day.  The Family Council is comprised of family members, relatives and friends.  The Family Council serve as an advocate for the residents of Normanna.  New members are always welcome. 

Resident General Meeting – The Resident General Meetings are held quarterly, March, June and September.  General Resident Meetings are a forum for residents to receive communication on Resident Safety and Security, Support Services and Resident Council. All residents are encouraged to attend these meetings along with the Heads of each of the Departments.

Pastoral Services – At Normanna our team is dedicated to providing opportunities for spiritual expression. We have a diverse cultural and ethnic resident population.

Currently our Spiritual calendar includes:

  • Twice a month - Non-Denominational Service with the Bethesda Ministry of Love
  • Weekly Communion Visits
  • Monthly  Church Service Mt. Zion Lutheran Church
  • Bible Study Groups
  • Gospel Hymn Sing
  • Spiritual Music
  • Inspirational Stories
  • Multi-Ethnic Pastoral Visits from the local community churches

Residents are encouraged to partake in a Spiritual Assessment which will best enable us to meet their Spiritual needs.

Our Mission

Normanna provides quality residential healthcare services that reflect the values of trust, respect, caring and diversity.

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Contact Information

7725 4th Street
Burnaby, BC
V3N 5B6
Main Line:
604-522-5812
Main Fax:
604-522-5803
Nurse Fax:
604-522-5892
Office Hours:
8:30am to 4:30pm
Closed:
Between 10:30am - 11:00am & 1:30pm - 2:00pm
Monday - Friday | All Statuary Holidays
The Accreditation Logo
Normanna is one of a few care facilities in Canada to have earned Accreditation with Exemplary Standing from Accreditation Canada for 2014 - 2018. Accreditation Canada certifies that Normanna and its contractors meet the national standards of quality for health services set by the Council.