Comfort. Care. Compassion.


Normanna is a Residential Care Home consisting of 5 residing areas known as Neighbourhoods.

Each neighbourhood has rooms for 20-24 residents.  Residents have the ability to stay in their area for bathing, activities, lounging needs and meals. The dining area is furnished for residents’ comfort and needs and hot meals are served by the staff from the servery. The staff for each shift is designated to the same unit permanently so the residents get to know the staff and staff is able to provide continuity of care.

We have 90 single rooms and 5 double rooms. The double rooms are there to accommodate couples if the need arises.

Ostheim, Sorheim, and Vestheim are on the main floor to accommodate residents with mild dementia. Sorheim & Vestheim are combined neighbourhoods with a common dining area but do have designated care staff.  This large dining room is also used for special events, Birthday parties and other social activities.

Solheim is a secure unit and mainly accommodates residents who are exit seeking and at risk of elopement.

Nordheim is a special care unit that provides a secure environment for clients with moderate to severe dementia who display challenging behaviours.

 Each common residing area includes:

  • A spacious lounge area for recreation and socializing.  Each lounge area is complimented with a large flat screen television, comfortable seating and a cozy fireplace.
  • A designated dining area
  • Access to gated outdoor garden pathways
  • Care station
  • Central bathing spa rooms equipped with heated towel warmers and special lifting devices for safe resident transfers

Personal Living Space

Each resident room is furnished with a single electric bed, arm chair, and night table with a locked drawer.  In addition there is a wardrobe, shelving for personal mementos and a memory box at the room entrance for the display of life story and conversation pieces.

We invite you to personalize your living space with items that will create a greater sense of home.  These may include a television, radio or clock.  For safety reasons such electrical items must be CSA approved and cleared by Normanna’s maintenance prior to use.  Paintings, photos and ornaments are also welcome additions to your personal living space.

Telephone and cablevision services can be obtained upon payment of a connection fee.

Your personal safety and respect for your personal belongings are a high priority at Normanna.  Should you require assistance, nurse call bells are located at bedside and in your personal washroom.   In addition, your room may be locked to ensure only authorized persons have entry.

Resident Amenities

Hairdresser and Barber Services

A beauty salon is located on the 2nd floor.  Requests for appointments can be arranged with your nurse.  Services are offered on Wednesdays and Fridays and are payable through your Resident Comfort Fund or by cash or cheque at the time of service


The Burnaby Public Library provides delivery services for residents of Normanna.  Our Recreation Department will be happy to assist your lending arrangements.

In addition selection of reading material is located on the second floor.  All residents are welcome to browse and borrow.

Mobile Kiosk

A mobile kiosk is available for small gifts, toiletries, snacks, cards etc (Leslie:  More information please)


The reception desk is located at the main entrance.  A Receptionist is available Monday through Friday, 9:00 am – 5:00 pm and on Saturday, 9:30 am – 4:00 pm.  The office is closed on weekends and statutory holidays.

The Receptionist provides the following resident services:

  • Sorting and distributing your personal incoming mail;
  • Accepting parcels and floral arrangements and ensuring delivery to your room;
  • Maintaining your comfort fund;
  • Greeting and assisting your family members and friends when they visit you;
  • Answering general enquiries and referring residents and visitors to other staff

Residents’ Kitchen

Residents and their families are welcome to reserve the Residents’ Kitchen to share a private meal and or visit together.  The Residents’ Kitchen is located on the main floor.

Smoking Gazebo 

For those residents able to smoke safely and independently a smoking gazebo is located on the main floor grounds.

Therapeutic Garden

All residents and their visitors are welcome to enjoy Normanna’s Therapeutic Garden.  Here you will find a Norwegian style sanctuary designed to soothe, calm, rejuvenate and restore mental and emotional health.   Seating in the garden varies allowing for different levels of comfort and positions in sun and shade.  The garden is accessible to all with  the capacity for walkers, and wheelchairs and provides a social aspect for the residents. The more we are engaged with the environment through all our senses, the lower are our rates of anxiety and the less we are aware of pain. There is also evidence that the more social support a resident receives from family and friends, the better they are able to heal. Normanna’s Therapeutic Garden is one place where a resident and visitor can converse in private in an attractive setting. There are semi-private niches for one or two people or for a family group to be alone.  Feel free to enjoy a visit with family including children and even the family dog in tow.

Book a Tour

Interested in Normanna? Book a tour by calling 604-522-5812

Our Mission

Normanna provides quality residential healthcare services that reflect the values of trust, respect, caring and diversity.


Contact Information ..

7725 4th Street
Burnaby, BC
V3N 5B6
Main Line:
Main Fax:
Nurse Fax:
Office Hours:
8:30am to 4:30pm
12noon – 1 pm
Monday - Friday | All Statuary Holidays
The Accreditation Logo
Normanna is one of a few care facilities in Canada to have earned Accreditation with Exemplary Standing from Accreditation Canada for 2014 - 2018. Accreditation Canada certifies that Normanna and its contractors meet the national standards of quality for health services set by the Council.